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Empire Seven Return Policy
How do I return an item for a refund or exchange?
-We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund
within 30 days of receiving the order.
Please note that the following conditions apply:
-You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship an exchange item to you.
-Shipping charges are not refunded when you return an item.
Refunds are issued to the card used during the time your order is placed through our merchant account and their subsidiaries. Credits cannot and will
not be issued in the form of checks or gift cards.
Items must be in new, resaleable condition. Clothing items must have tags attached (when applicable) to be returnable.
Certain items are non-returnable, such as personalized items, gift cards, opened media items (DVD, CD)
If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to
fulfill exchange requests whenever possible.
We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our
customers' credit card information on file, we are unable to charge your card for any difference in price.
We can only process exchanges for like-value merchandise.
Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center
Include a note with the following information:
Refund or Exchange?
Reason for return
Exchange item(s) requested (if applicable)
Ship the merchandise to the return address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation
number for your shipment. Your order # is required for your return or exchange to be processed by our fulfillment warehouse.
If you do not have your packing slip or are not sure if an item is returnable, please contact us by using the "contact" tab below and make sure to
include the following information:
Item(s) to be returned
If you have already returned your merchandise and are inquiring about the status of your refund or exchange, please click here for more information.